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Senior Service Designer

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UCL

4d ago

  • Job
    Full-time
    Senior Level
  • Design
    Business, Operations & Strategy
  • London
  • 9d left

AI generated summary

  • You must have the legal right to work in the UK, collaborate on user research, design efficient high-volume services, and upskill teams within a complex university environment.
  • You will conduct user research, design inclusive service journeys, collaborate on improvements, integrate models, lead strategic projects, and advise leaders on service design insights.

Requirements

  • Applicants must possess the legal right to work in the UK.
  • Work as part of a small team of Service Designers and a wider team of Business Analysts to conduct user research, design new services, and support their implementation.
  • Focus on high-volume services used by the university community, ensuring compliance with regulations and legislation, improving efficiency, and fostering development.
  • Design and deliver services that connect people, processes, and technology in a complex environment with 15,000+ staff, 50,000 students, 11 academic faculties, and 109+ academic departments.
  • Play a key role in upskilling teams across UCL, contributing to a sustainable and impactful Service Design methodology.

Responsibilities

  • Conducting user research to understand the needs, behaviours, and pain points of UCL's diverse user base.
  • Designing end-to-end service journeys that are accessible, inclusive, and efficient.
  • Collaborating with cross-functional teams to develop and implement service improvements.
  • Ensuring that operating models, organisational design, and process design are fully integrated into all service designs.
  • Leading service design work for priority strategic change projects, including planning and project activities.
  • Developing measures and reporting frameworks to monitor the impact and value of service design.
  • Acting as a trusted advisor to Deans, Directors of Operations, and Functional Leads, providing expert guidance on service design.

FAQs

What is the closing date for applications for the Senior Service Designer position?

The closing date for applications is 26-Mar-2025.

What is the salary range for the Senior Service Designer role?

The salary range for the Senior Service Designer role is £67,341 - £73,142.

Are visa sponsorships available for this position?

No, we regret to inform you that we cannot currently sponsor or support visa applications for this role.

What type of working pattern is offered for this role?

The Senior Service Designer position offers a full-time working pattern with a hybrid working type.

Where is the location of this job?

This job is located in London.

What are some key responsibilities of the Senior Service Designer?

Key responsibilities include conducting user research, designing end-to-end service journeys, collaborating with cross-functional teams, and leading service design work for priority strategic change projects.

What benefits are offered with the Senior Service Designer position?

Benefits include 41 days of holiday, additional annual leave purchase options, a defined benefit pension scheme, a cycle to work scheme, on-site gym and nursery, and enhanced parental leave pay.

Is this position available for secondment?

Yes, this position is available for secondment.

What kind of team will the Senior Service Designer be working with?

The Senior Service Designer will work as part of a small team of Service Designers and a wider team of Business Analysts.

Does UCL have a commitment to equity, diversity, and inclusion?

Yes, UCL is committed to equity, diversity, and inclusion, valuing unique experiences and perspectives in its workforce.

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UCL

Education
Industry
10,001+
Employees
1826
Founded Year

Mission & Purpose

UCL is London’s leading multidisciplinary university, with a community of approximately 50,000 students and staff. Founded in 1826 in the heart of London, UCL was the first university in England to welcome students of any religion, and the first to welcome women on equal terms with men. We are a research-intensive university and a member of the UK’s Russell Group. We are a diverse community with staff from across the world, and are the only university to hold both a Silver Athena SWAN award and a Race Equality Charter Bronze Award. Join us to transform how the world is understood, how knowledge is created and shared and the way that global problems are solved.