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Senior Vice President - People Operations and Enablement

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MarketStar

2mo ago

  • Job
    Full-time
    Expert Level
  • People, HR & Administration
  • Ogden
  • Quick Apply

AI generated summary

  • You need 10+ years in leadership within sales/BPO/contact center, a relevant bachelor’s degree, and experience with diverse teams and HRIS, preferably Workday. Advanced degree/certifications preferred.
  • You will lead HR strategies, drive talent acquisition, enhance employer branding, manage performance processes, and implement change initiatives while collaborating with leadership and monitoring KPIs.

Requirements

  • More than 10 years of progressively more complex leadership experience in sales, business process outsourcing, contact center, or staffing industries plus a bachelor’s degree (or equivalent experience) in Human Resources, Business Administration, Management, or a related field. Advanced degree and professional certifications preferred.
  • Experience leading a geographically and culturally diverse organization with specific emphasis in the United States, Western and Central Europe, India, and the Philippines preferred.
  • Track record of successfully implementing people strategies that contribute to organizational success.
  • Familiarity with HRIS and technology solutions, Workday experience preferred, and the ability to drive process and system improvement initiatives.

Responsibilities

  • Formulate and execute people strategies that directly support the overarching business objectives of the organization.
  • Collaborate with leadership at all levels to shape and implement people initiatives that drive business success.
  • Offer leadership and direction to the Human Resources team, ensuring the seamless implementation of people initiatives.
  • Lead and manage a team, providing guidance, coaching, and support. Foster a culture of collaboration, accountability, and continuous improvement within the Human Resources team and across the business.
  • Develop and drive the overall talent acquisition strategy aligned with the organization's business objectives.
  • Collaborate with executive leadership to understand workforce needs and align talent acquisition strategies accordingly.
  • Develop and execute employer branding initiatives to enhance the organization's reputation as an employer of choice.
  • Establish and monitor key performance indicators (KPIs) for all aspects of the Human Resources function, regularly reporting on metrics, analytics, and outcomes.
  • Stay informed about advancements in technology to maintain a competitive edge in people practices.
  • Drive workforce planning initiatives to ensure the organization has the right talent in the right place at the right time.
  • Lead change management initiatives to facilitate organizational growth, restructuring, or other significant changes.
  • Work closely with business leaders to communicate changes effectively and minimize disruption.
  • Oversee the implementation of performance management processes, including goal setting, performance reviews, and talent development.
  • Establish and monitor key business and people-management metrics to assess the effectiveness of people initiatives.

FAQs

What is the primary responsibility of the Senior Vice President - People Operations and Enablement?

The primary responsibility is to lead a global Human Resources team that drives organizational performance through people strategies, aligning them with the overarching business objectives of the organization.

What type of experience is required for this role?

Candidates should have more than 10 years of progressively complex leadership experience in industries such as sales, business process outsourcing, contact center, or staffing, along with a bachelor's degree in Human Resources, Business Administration, Management, or a related field.

What locations are available for this position?

This role can be based in any MarketStar office, including Ogden, UT; Salt Lake City, UT; Dublin, Ireland; Sofia, Bulgaria; Bangalore, India; and Hyderabad, India.

Are there opportunities for professional development and career advancement?

Yes, MarketStar is passionate about cultivating career advancements and supports employees through mentorship, leadership, and career-development programs.

What kind of work culture does MarketStar promote?

MarketStar promotes a collaborative and accountable work culture, valuing continuous improvement and driven by its six core values embraced by over 3,000 employees worldwide.

Does this position require travel?

Yes, periodic travel to MarketStar’s offices across the globe is required for this role.

What tools and metrics will this role involve?

The Senior Vice President will establish and monitor key performance indicators (KPIs) for all aspects of the Human Resources function and regularly report on metrics, analytics, and outcomes.

What are the key competencies required for success in this role?

Key competencies include strategic thinking, leadership, talent management, change management, global expertise, communication skills, and collaboration abilities.

What types of initiatives will the Senior Vice President be involved in?

The role involves formulating people strategies, implementing talent acquisition strategies, enhancing employer branding, driving workforce planning, and leading change management initiatives.

What benefits does MarketStar offer to employees?

MarketStar offers valuable mental and physical well-being benefits, structured learning and career development programs, health programs, mental health programs, generous Paid Time Off Policy, and more, with specifics varying by country.

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MarketStar

Helping Organizations #GrowBeyond

Consulting
Industry
1001-5000
Employees

Mission & Purpose

MarketStar is a sales outsourcing company that provides innovative solutions to help businesses accelerate growth, expand market reach, and improve customer engagement. By offering specialized services in sales, marketing, and customer success, MarketStar partners with clients to optimize their sales processes and achieve revenue goals. Their mission is to drive success for their clients through effective sales strategies and dedicated support, helping them grow faster and more efficiently.

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