Service Design Senior Analyst

Accenture

21d ago

Job
Full-time
Junior Level
Research & Development
Design
London

AI generated summary

You need 1-2 years in Service Design, strong communication skills, experience with design tools like Figma, and a portfolio demonstrating user-centered design outcomes.
You will define and design services, collaborate on user needs, create service blueprints, present concepts, and support client workshops and business development through impactful deliverables.

Requirements

1–2 years of relevant experience in Service Design and participating in all aspects of an end-to-end
Lead, lean in, be creative, and have a passion for design.
Believe strategic thinking should be supported by tangible solutions that help clients to connect to their users through memorable experiences.
Reimagine, shape and define services that deliver true value for our clients
Collaborate with design researchers to uncover, define and communicate user needs, pain points, values and behaviours that drive experience opportunities and design recommendations.
Support in defining north star visions and strategic service and value propositions that deliver against our client’s business strategy.
Understand, analyse and map complex journeys and processes.
Support the design and definition of service concepts, blueprints and other service design artefacts.
Support and help contribute to Service Design activities on projects, including client workshops, creative brainstorms, and service definition.
Co-design and work collaboratively with cross-discipline teams including other designers, researchers, strategists and developers to bring integrated value to our clients.
Have strong communication skills and be confident presenting and rationalising your design decisions effectively.
Work to create the end-to-end design of the experience, working in collaboration with design leads and peers.
Create beautiful, impactful and empathetic executions.
Support in solving design problems end-to-end, from identifying user needs and generating service concepts to defining and creating a product and crafting how people will interact with
Communicate design concepts for digital products through various service design artefacts such as user journeys, interactive prototypes and service blueprints.
Support in service design activities at the project level.
A number of our clients require background checks. You will need to complete a Baseline Personal Security Standard (BPSS) to confirm your identity, criminal record, right to work and residency.
Relevant experience in service design or related role such as user experience design or design research.
Experience in translating business and customer requirements into a compelling holistic experience across different touchpoints.
Experience producing user experience design deliverables such as user journeys, service blueprints, service concepts, experience principles and prototypes.
Passionate about service design creating human-centred services that address both user and business needs.
Experience in participating/running online and offline workshops.
Knowledge of existing and emerging service design tools and methods.
Knowledge of and curiosity about technology, translating its impact on design solutions.
Working proficiency in design tools including Figma and Adobe CC.
Accustomed to working collaboratively with clients and cross-functional team members.
Proven history of delivering Service Design outcomes on time.
Proven collaborative and teamwork skills.
Applications with a design portfolio demonstrating appropriate experience in Service Design or similar role is required to be considered.

Responsibilities

Reimagine, shape and define services that deliver true value for our clients
Collaborate with design researchers to uncover, define and communicate user needs, pain points, values and behaviours that drive experience opportunities and design recommendations
Support in defining north star visions and strategic service and value propositions that deliver against our client’s business strategy
Understand, analyse and map complex journeys and processes
Support the design and definition of service concepts, blueprints and other service design artefacts
Support and help contribute to Service Design activities on projects, including client workshops, creative brainstorms, and service definition
Co-design and work collaboratively with cross-discipline teams including other designers, researchers, strategists and developers to bring integrated value to our clients
Have strong communication skills and be confident presenting and rationalising your design decisions effectively
Work to create the end-to-end design of the experience, working in collaboration with design leads and peers
Create beautiful, impactful and empathetic executions
Support in solving design problems end-to-end, from identifying user needs and generating service concepts to defining and creating a product and crafting how people will interact with
Communicate design concepts for digital products through various service design artefacts such as user journeys, interactive prototypes and service blueprints
Support in service design activities at the project level
Work in collaboration with client teams to understand the user, business and brand
Present thinking through appropriate methods to gain feedback and iterate your thinking
Create quality client deliverables
Support new business development efforts by inputting into pitch efforts and client meetings
Attend and help plan studio and community events and workshops

FAQs

What is the main purpose of the Service Design Senior Analyst role?

The main purpose is to create positive impact for clients through the design of human-centered products and services that deliver meaningful impact.

What kind of experience is required for this position?

The position requires 1–2 years of relevant experience in Service Design and participation in all aspects of an end-to-end design process.

What skills are necessary for this role?

Necessary skills include experience in service design or related roles, producing user experience design deliverables, knowledge of service design tools and methods, proficiency in design tools like Figma and Adobe CC, and strong collaborative skills.

What types of projects will the Service Design Senior Analyst work on?

The analyst will work on various projects, specifically focusing on health and government sectors, collaborating with a wide range of clients across different industries.

Is a design portfolio required for application?

Yes, a design portfolio demonstrating appropriate experience in Service Design or a similar role is required to be considered.

What kind of deliverables will the Service Design Senior Analyst produce?

Deliverables include user journeys, service blueprints, service concepts, experience principles, and prototypes.

What is expected in terms of client collaboration?

The analyst is expected to work in collaboration with client teams to understand user, business, and brand needs, and to present ideas for feedback and iteration.

Are there opportunities for professional development in this role?

Yes, there are opportunities to attend and help plan studio and community events and workshops, fostering professional development and collaboration.

Will the analyst need to travel for client meetings?

While the role supports a hybrid working model, the analyst may need to be in the studio and client's office for collaborative work, which may involve travel.

What is the company’s approach to teamwork?

The company values collaboration and teamwork, encouraging designers to work closely with cross-discipline teams including other designers, researchers, strategists, and developers.

Accenture

Technology

Industry

10,001+

Employees

1989

Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

Client Value Creation
Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.
One Global Network
Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business
Respect for the Individual
Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.
Best People
Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.
Integrity
Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.
Stewardship
Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

Medical coverage
Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.
Parental leave
16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents
Flexible work arrangements
Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.
Paid time off
PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.
Holidays
We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.
Life Insurance
Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.

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