FAQs
What is the role of a Software Quality Engineer at ServiceNow?
The Software Quality Engineer focuses on ensuring the quality and functionality of HR Service Delivery (HRSD) solutions by testing and validating various HR processes and functionalities within the ServiceNow platform.
What types of technologies should a candidate be familiar with for this role?
Candidates should have experience with technologies relevant to ServiceNow and knowledge of programming or scripting languages such as JavaScript, Python, or Ruby.
Is prior experience required for this position?
Yes, candidates are expected to have at least 1+ years of experience with technologies relevant to ServiceNow.
What responsibilities will I have as a Software Quality Engineer?
Responsibilities include maintaining automation test frameworks, collecting and reporting quality metrics, designing testing strategies in collaboration with developers, creating and executing comprehensive test plans, and troubleshooting issues with applications and dev/test environments.
Are there opportunities for remote work in this position?
Yes, ServiceNow offers flexible work personas, which may include remote or hybrid work options depending on the nature of the role.
What kind of problem-solving skills are required for this role?
A high level of creativity and quick problem-solving capabilities is essential, especially in testing strategies and addressing issues.
What types of tools will I need to be familiar with for this role?
Candidates should have some working knowledge of tools such as IDEs, debuggers, build tools, source control, ServiceNow instances, profilers, and system administration/Unix tools.
Does ServiceNow encourage candidates from diverse backgrounds to apply?
Yes, ServiceNow values inclusivity and welcomes candidates from diverse backgrounds, including those with non-traditional paths.
What is the salary range for this position?
The base pay for this position ranges from $106,600 to $165,300, depending on qualifications, skill level, competencies, and work location.
Does ServiceNow provide benefits for employees?
Yes, ServiceNow offers various benefits including health plans, flexible spending accounts, a 401(k) Plan with company match, ESPP, flexible time away, and family leave programs.