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Teller - Part Time - 30 hr- Little Neck - Mandarin Speaking Preferred

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TD Bank

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Banking & Finance
  • New York
  • Quick Apply

AI generated summary

  • You need a high school diploma, customer service skills, strong organization, attention to detail, and flexibility for varied hours. Mandarin speaking preferred.
  • You will handle customer transactions, resolve inquiries, lead lobby flow, educate on digital options, ensure compliance, balance cash, and maintain confidentiality while providing excellent service.

Requirements

  • High school diploma or GED
  • 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
  • Ability to work during operating hours to include weekends, evenings, holidays as scheduled
  • Demonstrated Customer Service skills preferred
  • Strong organizational skills
  • Detail-oriented
  • Ability to function in a fast-paced and changing environment
  • Excellent communication skills with ability to be concise, clear and consistent

Responsibilities

  • Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
  • Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
  • Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
  • Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
  • Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
  • Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs
  • Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
  • Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
  • Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
  • Verifies customers' identities by following customer authentication policies & procedures
  • Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
  • Adheres to safe deposit box procedures/operations and guidelines
  • Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
  • Accountable for ensuring confidential customer information is securely stored throughout the day
  • Understands the importance of and follows dual control
  • Follows all security and audit measures to minimize potential loss
  • Utilizes bank tools and processes to detect, address and prevent fraud
  • Expected to complete all required in-classroom training and on-line training by established due dates

FAQs

What is the job title for this position?

The job title is Teller - Part Time - 30 hr - Little Neck - Mandarin Speaking Preferred.

Where is the job location?

The job is located in Little Neck, New York, United States of America.

What are the working hours for this position?

The position requires 30 hours of work per week.

What is the pay range for this job?

The pay range for this Teller position is $23.00 - $29.50 USD.

Is knowledge of Mandarin required for this position?

While Mandarin speaking is preferred, it is not explicitly stated as required.

What are the primary responsibilities of a Teller?

Tellers are responsible for delivering customer experiences, processing transactions, resolving inquiries, engaging with customers, and ensuring compliance with operational procedures.

What educational qualifications are required for this position?

A high school diploma or GED is required, along with preferred work-related experience.

Is prior banking experience necessary to apply?

No, but 6 months of work-related experience or equivalent can be demonstrated through volunteering, education, or military experience.

Are there physical requirements for this role?

Yes, the role involves performing sedentary work, with some standing, walking, and lifting requirements (under 25 lbs).

What is TD's commitment to employee development?

TD is committed to helping employees realize their potential through regular career conversations, training programs, and mentorship opportunities.

Does TD offer benefits to its employees?

Yes, TD offers a Total Rewards package that includes health benefits, savings and retirement programs, paid time off, and other perks.

What is the interview process for this role?

Candidates of interest will be contacted to schedule an interview, and TD aims to communicate outcomes to all applicants via email or phone.

How can applicants with disabilities request accommodations?

Applicants can email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com, providing their full name and the needed accommodations.

Are there any commitments to diversity and inclusion in hiring?

Yes, TD is committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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TD Bank

Finance
Industry
10,001+
Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen

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