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Transportation Operations Coordinator

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Expeditors

23d ago

  • Job
    Full-time
    Junior Level
  • Logistics
  • Amsterdam
  • Quick Apply

AI generated summary

  • You need a bachelor's degree or relevant experience, 2+ years in supply chain/logistics, knowledge of logistics software, customs regulations, and strong communication and analytical skills.
  • You will manage customer relationships, coordinate transportation logistics, resolve issues, analyze data for efficiency, and ensure timely deliveries while meeting KPIs in collaboration with various stakeholders.

Requirements

  • - Bachelor's degree or equivalent working experience
  • - 2 plus years experience in supply chain, logistics and or transportation (preferred)
  • - Experience in logistics software and systems, such as ERP systems, transportation management systems (TMS), and warehouse management systems (WMS)
  • - Knowledge of international shipping regulations and customs procedures
  • - Effective communication and negotiation skills
  • - Analytical mindset with the ability to interpret data and make informed decisions

Responsibilities

  • Build customer relationship and provide excellent customer service, understanding their needs and goals
  • Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
  • Manage the flow of goods and materials by coordinating with customers, 3pls, carriers, warehouses, and other stakeholders to streamline the supply chain process to meet KPIs and OKRs as agreed to with the client, i.e OTIF
  • Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport. Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries as and when required
  • Drive carrier and service provider performance for the Hub and Spoke locations
  • Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management
  • Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location
  • Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise
  • Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries. Communicate shipment status updates and address any issues or concerns promptly
  • Acts as a liaison between Google’s warehouse vendor and carrier
  • Support domestic and international shipments as well as ensuring customer's partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention
  • Monitor inbound and outbound deliveries ensuring it reaches destination as requested
  • Proactively approach and resolve bottlenecks in the shipping and receiving processes
  • Develop and monitor carrier KPIs and metrics for transportation analysis
  • Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs

FAQs

What is the primary responsibility of a Transportation Operations Coordinator at Expeditors?

The primary responsibility is to ensure the smooth operation of logistical activities by driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities.

What qualifications are required for this position?

A bachelor's degree or equivalent working experience is required, along with 2+ years of experience in supply chain, logistics, or transportation (preferred).

Is experience in logistics software important for this role?

Yes, experience with logistics software and systems, such as ERP systems, transportation management systems (TMS), and warehouse management systems (WMS), is important for this role.

What kind of customer interaction can I expect in this position?

You will build customer relationships, provide excellent customer service, and serve as the main point of contact for logistics-related inquiries.

Will I need to coordinate both domestic and international shipments?

Yes, you will support both domestic and international shipments and ensure that partner carriers are aware of warehouse operation requirements.

How is performance monitored in this role?

You will develop and monitor carrier KPIs and metrics for transportation analysis to assess performance and identify areas for improvement.

What experiences are preferred for this position?

Experience in supply chain, logistics, and transportation is preferred, as well as knowledge of international shipping regulations and customs procedures.

What analytical skills are necessary for this job?

An analytical mindset is necessary, with the ability to interpret data and make informed decisions to improve transportation operational efficiency.

How important is effective communication in this role?

Effective communication and negotiation skills are essential for coordinating with various stakeholders and addressing logistics-related inquiries.

Is there any support for employee confidentiality?

Yes, all information will be kept confidential according to EEO guidelines.

Expeditors

You’d be surprised how far we’ll go for you.

Transportation
Industry
10,001+
Employees
1979
Founded Year

Mission & Purpose

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."​