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Visual Lead

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Mejuri

Jan 9

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Toronto
  • Quick Apply

AI generated summary

  • You need 2+ years in retail leadership or visual merchandising, strong client relationships, innovative styling skills, attention to detail, problem-solving ability, and flexibility with hours.
  • You will maintain visual standards, manage merchandising displays, analyze sales performance, coach team members, interact with customers, and support inventory management to enhance the client experience.

Requirements

  • 2+ years of previous retail leadership and/or visual merchandising experience.
  • Must be able to work on Monday’s, weekends and outside of work hours as needed (including some holidays).
  • Experience with clienteling, building and maintaining strong relationships with customers.
  • Innovative thinker with a passion for styling and catering to customers on a personal level.
  • Pays attention to customer feedback, trends and shares insights with management.
  • Great attention to detail, and highly organized.
  • Strong sense of initiative, self-motivated and goal-oriented.
  • Ability to work well under pressure and deadlines with excellent problem solving skills.

Responsibilities

  • Maintain visual standards in Mejuri retail to create the best client experience.
  • Oversee implementation and maintenance of all retail campaign signage and windows in your location.
  • Track sales performance and analyze revenue in your store to provide feedback and propose strategies and innovative ideas to the Visual Merchandising Department.
  • Implement merchandise displays according to company standards, directives, and Planograms.
  • Partner with Store Management + Operations to analyze Key Performance Indicators and monitor assortment performance to create a productive sales environment and determine action steps to improve sell-through.
  • Ensure new product drops are displayed weekly and in a timely manner.
  • Implement all major floor moves and assortment updates quarterly.
  • Coach and inform all store team members on updates or changes to Visual Merchandising standard practices.
  • Partner closely with the Visual Merchandising Department to establish programs to appeal to local clientele.
  • Maintain and protect the integrity of all display forms, graphics, furniture, and decor items to manage costs, notifying appropriate teams when display tools are missing or damaged.
  • Report missing or damaged display inventory to uphold the credibility of backend reporting tools.
  • Provide transparency by submitting premise reports for review and implement any feedback provided in a reasonable timeframe.
  • Available to support with New Store Openings and Marketing Events across Mejuri’s retail network.
  • Interact with customers and drive the business through delivering sales, and outstanding clienteling.
  • Take ownership of sales results; focusing on KPI’s such as Shrink, Average Order Value, Conversion %, and revenue to target.
  • Connect with our customers and genuinely listen to help find the best items for them.
  • Support a memorable and customized customer service experience that focuses on building relationships through the connection and relation of the Mejuri Brand Values.
  • Help make informed suggestions that affect the service, and productivity of the selling floor.
  • Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes) - communicate with HQ where appropriate.
  • Minimize and mitigate shrink by using loss-prevention techniques.
  • Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
  • Support monthly inventory counts including preparation, execution, and verification.

FAQs

What is the role of the Visual Lead at Mejuri?

The Visual Lead is responsible for implementing and maintaining Mejuri’s Visual Merchandising Standards in retail locations, driving sales through outstanding customer service, and coaching the team to enhance visual presentation and client interaction.

What qualifications are required for the Visual Lead position?

Candidates should have 2+ years of previous retail leadership and/or visual merchandising experience, a strong understanding of customer service and clienteling, innovative thinking, great attention to detail, and the ability to work well under pressure.

What are the working hours for this position?

The Visual Lead must be able to work on Mondays, weekends, and outside of regular hours as needed, including some holidays.

What type of benefits does Mejuri offer to full-time employees?

Mejuri offers at least two weeks of vacation, comprehensive medical and dental benefits including mental health coverage, parental leave salary top-up, bereavement leave, semi-annual performance reviews, and a generous product discount.

How does Mejuri ensure an inclusive work environment?

Mejuri promotes an inclusive work environment by not discriminating based on any protected category and actively working with individuals to meet their accessibility needs.

Will I be involved in visual merchandising strategies?

Yes, as a Visual Lead, you will track sales performance, analyze revenue, provide feedback, and propose innovative visual merchandising strategies to enhance the customer experience.

What core values guide Mejuri's company culture?

Mejuri’s core values include FIND A WAY, RAISE THE BAR, CUSTOMER OBSESSED, EMPOWERED OWNERS, JUST DO IT, HUMILITY, CURIOSITY, and DRIVE RESULTS.

How often are performance reviews conducted?

Semi-annual performance reviews are conducted for employees at Mejuri.

Will I have the opportunity to support new store openings?

Yes, you will be available to support New Store Openings and Marketing Events across Mejuri’s retail network.

Is experience with clienteling important for this role?

Yes, experience with clienteling and building strong relationships with customers is crucial for delivering a memorable and personalized service experience.

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Mejuri

Redefining luxury, your way.

Retail & Consumer Goods
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

At Mejuri, we're redefining luxury. Feeling disconnected from the traditional industry narrative, CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way we purchase jewelry—for ourselves. From that founding moment, we’ve been putting a modern spin on a legacy industry through high-quality craftsmanship, timeless design, meaningful stories and an authentic sense of community. “I founded Mejuri because I saw a jewelry industry that was built for men gifting women and not women celebrating themselves. To me, the truest expression of Mejuri is mutual uplift: all of us supporting each other, and you, our community, feeling empowered to invest in yourself and, in turn, the community around you.” - Noura Sakkijha, CEO OUR VISION A world in which everyone feels inspired to celebrate more than what we're told. To recognize the moments and memories we experience every day that matter most to us.

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