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Welcome Advisor - Bandon

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Bank of Ireland

2mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Cork

AI generated summary

  • You excel in customer service, possess strong communication skills, are self-motivated with a sales focus, embrace new technology, and are eager to learn and grow in your career.
  • You will engage customers, manage branch flow, promote self-service options, handle queries, update records, and ensure cash security while fostering a culture of continuous improvement.

Requirements

  • A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team.
  • Self-motivated with a passion to achieve goals and identify sales leads and referrals.
  • You have a curiosity for technology, and are an early adaptor of new technologies.
  • The willingness to learn and grow your career within the company!
  • There are no essential qualifications required for this role.

Responsibilities

  • Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
  • Handle the flow of customers to ensure their smooth passage through the Branch
  • Relocate customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
  • Record/update relevant customer information on in-house systems
  • Handle all basic queries/problems and refer complaints as appropriate
  • Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
  • Understand your goals, and your role in delivering and achieving the Group's shared ambitions
  • Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group's success
  • Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions!
  • You may occasionally be required to carry and handle money, including transporting cash and ensuring its secure delivery. This task will be conducted in accordance with established security and safety procedures

FAQs

What is the role of a Welcome Advisor at Bank of Ireland?

The Welcome Advisor engages with customers to provide professional and efficient customer service, assisting both business and personal customers, and facilitating their smooth passage through the branch.

Is there a requirement for specific qualifications for this role?

No, there are no essential qualifications required for this role.

What skills are important for a successful Welcome Advisor?

A proven record in customer service, excellent communication and interpersonal skills, self-motivation, a curiosity for technology, and a willingness to learn and grow within the company are key to standing out in this role.

What are the working conditions for this role?

The position offers opportunities for flexible working hours, 23 days of annual leave, and excellent pension contributions, prioritizing work-life balance.

Are there support systems in place for employees' well-being?

Yes, the company offers an employee assistance program, WebDoctor, financial well-being coaches, and supports for educational and professional qualifications.

What is the purpose of the Welcome Advisor team?

The team's purpose is to enable customers, colleagues, and communities to thrive by providing excellent customer service and making a positive difference in customers' lives.

Is any specific experience required to apply for this position?

While specific experience is not required, a background in delivering outstanding customer service will make candidates stand out.

Are there opportunities for career development within the company?

Yes, the organization encourages and supports staff to pursue educational and professional qualifications to grow and enhance their careers.

How does Bank of Ireland approach diversity and inclusion in its hiring process?

Bank of Ireland is committed to building an inclusive and diverse workplace and welcomes applications from individuals of all backgrounds, providing accommodations as needed during the recruitment process.

Will I be handling cash as a Welcome Advisor?

Yes, you may occasionally be required to carry and handle money, including transporting cash, in accordance with established security and safety procedures.

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Bank of Ireland

Enabling our customers, colleagues and communities to thrive.

Finance
Industry
10,001+
Employees
1783
Founded Year

Mission & Purpose

Welcome to Bank of Ireland on LinkedIn. We're here to keep you up to date on our latest news and to provide useful information and guidance to support your financial needs. A leading Irish bank, we offer a wide range of financial products including savings, loans, mortgages and deposit accounts.

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