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Welcome Advisor - South Mall

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Bank of Ireland

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Cork

AI generated summary

  • You need strong customer service skills, teamwork, motivation to achieve goals, tech curiosity, and a desire to grow your career. Qualifications aren't required.
  • You will engage with customers, ensure smooth branch flow, assist with self-service options, handle queries, update records, and manage cash securely while promoting a positive customer experience.

Requirements

  • A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team.
  • Self-motivated with a passion to achieve goals and identify sales leads and referrals.
  • You have a curiosity for technology, and are an early adaptor of new technologies.
  • The willingness to learn and grow your career within the company!
  • There are no essential qualifications required for this role.

Responsibilities

  • Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
  • Handle the flow of customers to ensure their smooth passage through the Branch
  • Relocate customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
  • Record/update relevant customer information on in-house systems
  • Handle all basic queries/problems and refer complaints as appropriate
  • Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
  • Understand your goals, and your role in delivering and achieving the Group's shared ambitions
  • Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group's success
  • Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions!
  • You may occasionally be required to carry and handle money, including transporting cash and ensuring its secure delivery. This task will be conducted in accordance with established security and safety procedures

FAQs

What is the duration of the Welcome Advisor position?

The Welcome Advisor role is required for a duration of 9 months.

What are the primary responsibilities of a Welcome Advisor?

The primary responsibilities include engaging with customers to provide professional customer service, handling the flow of customers in the branch, directing them to self-service options, recording customer information, addressing basic queries, and promoting a culture of continuous improvement.

Are there specific qualifications required for this role?

There are no essential qualifications required for this role.

What qualities will make a candidate stand out for this position?

A proven record of outstanding customer service, excellent communication and interpersonal skills, self-motivation, curiosity for technology, and a willingness to learn and grow within the company will make a candidate stand out.

What benefits does Bank of Ireland offer to employees?

Bank of Ireland offers a work-life balance with flexible working options, 23 days annual leave, excellent pension contributions, 6 months paid maternity leave, an innovative fertility and surrogacy policy, employee assistance programs, WebDoctor access, and support for pursuing educational and professional qualifications.

What is the team purpose at Bank of Ireland for this role?

The team’s purpose is to enable Customers, Colleagues, and Communities to thrive by delivering a differentiated customer experience and recognizing the importance of customer interactions.

What key competencies are emphasized for this position?

The key competencies emphasized for this position include being Customer Focused, accountable, agile, and a member of One Group, one team, as well as managing risk.

Does Bank of Ireland provide accommodations during the recruitment process?

Yes, Bank of Ireland provides reasonable accommodations at every stage of the recruitment process for disabilities, neurodivergence, or medical conditions.

How does Bank of Ireland approach diversity in the workplace?

Bank of Ireland is committed to building an inclusive and diverse workplace and welcomes applications from people of all backgrounds, lived experiences, abilities, and perspectives.

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Bank of Ireland

Enabling our customers, colleagues and communities to thrive.

Finance
Industry
10,001+
Employees
1783
Founded Year

Mission & Purpose

Welcome to Bank of Ireland on LinkedIn. We're here to keep you up to date on our latest news and to provide useful information and guidance to support your financial needs. A leading Irish bank, we offer a wide range of financial products including savings, loans, mortgages and deposit accounts.

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