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Welcome Advisor - Eyre Square

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Bank of Ireland

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Banking & Finance
  • Galway

AI generated summary

  • You should have excellent customer service skills, be self-motivated, tech-savvy, eager to learn, and able to obtain APA status within 24 months. No qualifications are essential.
  • You will engage with customers, manage branch flow, promote self-service options, update customer info, resolve queries, embrace change, and ensure compliance with the Minimum Competency Code.

Requirements

  • You have a consistent record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team.
  • Self-motivated with a passion to achieve goals and identify sales leads and referrals.
  • You have a curiosity for technology, and are an early adaptor of new technologies.
  • The willingness to learn and grow your career within Bank of Ireland.
  • There are no essential qualifications required for this role, however, you will be required to obtain the APA status within 24 months of starting in role.
  • The APA professional accreditation is a great foundation to progress and accelerate your career at Bank of Ireland.

Responsibilities

  • Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
  • Manage the flow of customers to ensure their smooth passage through the Branch
  • Migration of customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
  • Recording/updating of relevant customer information on in-house systems
  • Handle all basic queries/problems and refer complaints as appropriate
  • Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
  • Understand your goals, and your role in delivering and achieving the Group's shared ambitions
  • Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group's success
  • Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions!
  • Stay in sync with the letter and spirit of the Minimum Competency Code, you must familiarise yourself with the Code, ensuring that you take the necessary actions to make sure that you operate within the conditions of the Code. Colleagues who do not meet the MCC standards must abide by the Customer Engagement Guidelines

FAQs

What is the duration of the Welcome Advisor position?

The role is required for a duration of 12 months.

What customer service responsibilities will I have in this role?

You will engage with customers to deliver a professional, efficient, and friendly customer service, manage the flow of customers, and handle basic queries while referring complaints as appropriate.

Is there any essential qualification required for this role?

There are no essential qualifications required, but you will need to obtain the APA status within 24 months of starting in the role.

What qualities will make me stand out as a candidate?

A consistent record in delivering outstanding customer service, excellent communication and interpersonal skills, self-motivation, a passion for achieving goals, curiosity for technology, and a willingness to learn and grow will make you stand out.

How does the team support the career growth of its members?

The team encourages and supports staff to pursue educational and professional qualifications, helping to grow and enhance their careers.

What are the key competencies required for this role?

Key competencies include being Customer Focused, working as One Group, being Agile, being Accountable, and Managing Risk.

Are there benefits associated with this role?

Yes, benefits include a flexible working opportunity, 23 days annual leave, excellent pension contributions, paid maternity leave, and supports for working parents.

What kind of support does Bank of Ireland provide for employee well-being?

Bank of Ireland offers an employee assistance program, access to WebDoctor, financial well-being coaches, and encourages a focus on work-life balance.

Does Bank of Ireland have a commitment to diversity and inclusion in hiring?

Yes, Bank of Ireland is on a continuous journey to build an inclusive and diverse workplace and welcomes applications from people of all backgrounds, lived experiences, abilities, and perspectives.

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Bank of Ireland

Enabling our customers, colleagues and communities to thrive.

Finance
Industry
10,001+
Employees
1783
Founded Year

Mission & Purpose

Welcome to Bank of Ireland on LinkedIn. We're here to keep you up to date on our latest news and to provide useful information and guidance to support your financial needs. A leading Irish bank, we offer a wide range of financial products including savings, loans, mortgages and deposit accounts.