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Wireless Consultant

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Staples

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Halifax

AI generated summary

  • You must have 3 months to 1 year of sales experience, strong communication skills, a customer focus, coaching ability, tech savviness, curiosity, and a passion for solving problems.
  • You will connect with customers, drive wireless sales, exceed needs, collaborate with the team, maintain merchandising standards, follow up for feedback, and resolve concerns efficiently.

Requirements

  • 3 months to 1 year of wireless sales or sales experience
  • Customer focus and service orientation
  • Demonstrates strong selling ability.
  • Demonstrates ability to coach others.
  • Capacity to communicate with clients effectively using a variety of mediums.
  • Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers.
  • Technology savvy
  • Curious
  • Approachable
  • Passionate
  • Problem solver

Responsibilities

  • Connect, share, and partner with customers, identify and convert wireless and wireline sales opportunities
  • Help customers by meeting and exceeding their needs. Be an expert with our product and services. Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value
  • Partner with the store team overall to create awareness of offers. Build enthusiasm for wireless and encourage referrals
  • Responsible for achieving personal sales goals
  • Maintain company merchandising standards, including current pricing
  • Support asset protection procedures and privacy standards
  • Stay updated through the various internal communication channels (mobile app, intranet, bulletin boards, etc)
  • Effectively resolves customer concerns and escalates to management when appropriate

FAQs

What is the primary role of a Wireless Consultant at Staples Canada?

The primary role of a Wireless Consultant at Staples Canada is to champion the customer experience in the wireless department by connecting with customers, identifying sales opportunities, and sharing knowledge about the latest wireless products and services.

What is the expected experience for applicants applying for the Wireless Consultant position?

Applicants are expected to have 3 months to 1 year of wireless sales or general sales experience.

Are there any benefits associated with this position?

Yes, some benefits include an associate discount, health and dental benefits, RRSP/DPSP, performance bonuses, learning & development programs, and more.

What qualities are Staples Canada looking for in a Wireless Consultant?

Staples Canada is looking for individuals who are customer-focused, service-oriented, demonstrate strong selling abilities, are technology savvy, curious, approachable, passionate, and effective problem solvers.

How is the work environment described at Staples Canada?

The work environment at Staples Canada is described as inclusive and diverse, valuing perspectives and contributions from various backgrounds.

Is prior knowledge of wireless technology necessary for this position?

While specific prior knowledge of wireless technology is not explicitly required, a passion for wireless technology and a commitment to ongoing self-development are important for success in this role.

What are some responsibilities of a Wireless Consultant?

Responsibilities include connecting with customers to identify sales opportunities, maintaining company merchandising standards, supporting asset protection and privacy standards, and achieving personal sales goals.

How does Staples Canada support ongoing employee development?

Staples Canada offers various learning and development programs to support ongoing employee growth and development.

What is the focus of customer service in this position?

The focus of customer service in this position is to meet and exceed customer needs, provide expert product knowledge, and follow up for feedback to promote additional products and services.

How do Wireless Consultants stay updated on company offers and products?

Wireless Consultants stay updated through various internal communication channels such as mobile apps, intranet, and bulletin boards.

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Staples

Hybrid & happy. Delivered. Let Staples’ expertise and curated products help you stay connected, productive and inspired.

Retail & Consumer Goods
Industry
10,001+
Employees
1986
Founded Year

Mission & Purpose

At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts.

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