FAQs
What is the primary responsibility of the Wireless Supervisor at Staples Canada?
The primary responsibility of the Wireless Supervisor is to champion the customer experience in the wireless department, helping consumers and business customers achieve their working and learning goals through knowledge and enthusiasm about wireless tech products, services, and trends.
What type of experience is required for the Wireless Supervisor position?
The position requires 2+ years of Wireless Sales experience and at least 1+ years in a supervisory role with direct accountability for achieving sales targets preferred.
What educational qualifications are preferred for this role?
Completion of post-secondary education is preferred for the Wireless Supervisor position.
Are there opportunities for training and development in this role?
Yes, there are opportunities for ongoing self-development and participation in Learning & Development programs.
What are some of the benefits offered for this position?
Benefits for this position include an associate discount, health and dental benefits, RRSP/DPSP, performance bonuses, and more.
How does the Wireless Supervisor contribute to team performance?
The Wireless Supervisor leads and models selling by cultivating a selling culture among associates to achieve current goals and targets and ensures the team understands the connection between store financial success and the wireless department.
What is the work culture like at Staples Canada?
Staples Canada is focused on creating an inclusive and diverse work environment, welcoming perspectives and contributions from individuals of various backgrounds.
How does the Wireless Supervisor handle customer concerns?
The Wireless Supervisor is responsible for effectively resolving customer concerns and escalating them to management when appropriate.
Is participation in the recruitment process required for this role?
Yes, the Wireless Supervisor participates in the recruitment, hiring, and onboarding processes within their department.
Who does the Wireless Supervisor partner with to achieve department goals?
The Wireless Supervisor partners with management, including various market leaders like the General Manager and Divisional Sales Manager, to identify and achieve short and long-term goals for the wireless department.