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Wireless Supervisor

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Staples

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Brantford

AI generated summary

  • You should have post-secondary education, 2+ years in Wireless Sales, 1+ year in a supervisory role, strong problem-solving skills, and ability to prioritize tasks effectively.
  • You will lead sales efforts, train associates, resolve customer issues, collaborate with management, and identify new business opportunities while ensuring adherence to policies.

Requirements

  • Completion of post-secondary education is preferred
  • 2+ years of Wireless Sales experience
  • 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred
  • Ability to resolve clients concerns in a diplomatic manner
  • Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers
  • Capacity to work independently and seek out assistance as required

Responsibilities

  • Partner with management to identify and achieve short and long-term goals for the wireless department
  • Ensure team understands connection between store financial success and the wireless department
  • Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets
  • Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk
  • Effectively resolve customer concerns and escalates to management when appropriate
  • Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable
  • Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities
  • Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals
  • Provide management with relevant sales information
  • Participate in the recruitment, hiring and onboarding processes within their department
  • Be accountable for training and coaching associates in all aspects of sales and customer engagement
  • Understand and adhere to all asset protection and privacy policies, and coach others to do so as well

FAQs

What is the primary role of the Wireless Supervisor at Staples Canada?

The primary role of the Wireless Supervisor is to champion the customer experience in the wireless department by sharing knowledge and enthusiasm about wireless tech products, services, and trends while achieving sales goals.

What educational qualifications are preferred for this position?

Completion of post-secondary education is preferred for the Wireless Supervisor position.

How much wireless sales experience is required for this role?

A minimum of 2 years of wireless sales experience is required for the Wireless Supervisor position.

Is supervisory experience necessary for this job?

Yes, at least 1 year of supervisory experience with direct accountability for achieving sales targets is preferred.

What are some of the key responsibilities of the Wireless Supervisor?

Key responsibilities include partnering with management to achieve goals, leading a selling culture, resolving customer concerns, generating business leads, and training and coaching associates.

Are there any benefits provided to employees?

Yes, employees receive various benefits including health and dental coverage, RRSP/DPSP, performance bonuses, and an associate discount.

How does Staples Canada promote diversity and inclusion?

Staples Canada is committed to creating an inclusive and diverse work environment, welcoming contributions from individuals of varied backgrounds and encouraging applications from all qualified candidates, including those with disabilities.

What customer service skills are important for the Wireless Supervisor?

The ability to resolve client concerns in a diplomatic manner and effectively plan, organize, and prioritize tasks to serve customers are important skills for the Wireless Supervisor.

Is ongoing training available for employees in this role?

Yes, ongoing learning and development programs are available to help employees grow their knowledge and skills.

How is performance measured for the Wireless Supervisor?

Performance is measured by achieving both financial and non-financial goals for the wireless department, as well as fostering a positive customer experience.

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Staples

Hybrid & happy. Delivered. Let Staples’ expertise and curated products help you stay connected, productive and inspired.

Retail & Consumer Goods
Industry
10,001+
Employees
1986
Founded Year

Mission & Purpose

At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts.

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