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Deloitte University Experience Manager

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Deloitte

1mo ago

  • Job
    Full-time
    Senior Level
  • Westlake

AI generated summary

  • You need a Bachelor’s Degree (MBA preferred), 7+ years in change/project management, strong communication skills, data analysis ability, and proficiency in Microsoft Office; DFW residency required.
  • You will lead and implement DU projects, coach team members, collaborate with cross-functional leaders, enhance guest experiences, drive process improvements, and ensure global brand consistency.

Requirements

  • Required:
  • Bachelor’s Degree; MBA or advanced degree in preferred.
  • Minimum of 7 years of change management, project management, product management, strategy and operations, human capital or related areas, with a track record of leadership roles.
  • Proficient Microsoft Office skills (PowerPoint, Teams, Excel, etc.)
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
  • This role requires the selected candidate to reside in the DFW area as onsite work at Deloitte University in Westlake, TX is expected at least 3 days of the work week.
  • An Ideal Candidate will Posses
  • Ability to think strategically and tactically with innovation mindset.
  • Comprehensive project/program management experience, covering conception, planning, execution, monitoring, and closure.
  • Proven consultative approach with exceptional communication and persuasion skills, tailored for all management tiers.
  • Strong executive level communication skills.
  • Aptitude for data analysis from multiple sources to discern patterns and frame compelling recommendations.
  • Demonstrated ability to plan, manage, and deliver projects on budget and on track.
  • Self-starter with the ability to proactively define objectives, adapt to changing priorities, prioritize workload and manage multiple large-scale projects simultaneously to produce deliverables in a fast-paced environment.
  • Desire to support large scale transformational change
  • A proven track record of global, cross-functional partnership and relationship management, preferably in a fast-moving or global industry.
  • Ability to leverage and collaborate effectively through Microsoft tools, particularly Teams; familiarity with Smartsheets is preferred.

Responsibilities

  • Lead DU Strategy Innovation & Experience team projects:
  • Lead the development, planning, piloting and implementation of new and existing team projects including but not limited to Mobile App workstreams, Wearable Technology, Expansion Efforts, and Purpose and Culture initiatives.
  • Mentor and provide coaching to the DU Experience and Innovation specialist as added leverage, including oversight of meaningful work and projects
  • Work collaboratively with and in support of the entire SIE team by contributing to the development, planning, piloting and implementation of new and existing team projects
  • Partner closely with cross-functional DU team leaders:
  • Collaborate and identify points of integration among DU leaders from various teams, including but not limited to: Operations, Communications, ITS, Meeting and Event Services, Talent, Real Estate, DU India, and Clients, to maintain the highest levels of carefully planned guest experience at DU
  • Work to identify and implement process improvement opportunities across multiple projects and various DU teams
  • Define and implement approaches for measuring the overall impact of Deloitte University Experience investments for our firm, communities, and clients
  • Drive DU Experience roadmap:
  • Identify and lead strategic projects based on the DU Experience Model—a global Deloitte University strategic plan developed to establish a consistent standard of excellence for all DU guests
  • Build relationships with the global DU Experience Leaders to ensure sharing of best practices and enhancement of global brand consistency across the various DU locations

FAQs

What is the primary role of the Deloitte University Experience Manager?

The primary role of the Deloitte University Experience Manager is to lead the development, planning, and execution of innovative and strategic initiatives and projects at Deloitte University, ensuring continuous improvement of the unique DU experience.

What qualifications are required for this position?

A Bachelor’s Degree is required, and an MBA or advanced degree is preferred. Additionally, a minimum of 7 years of experience in change management, project management, product management, strategy and operations, or related fields is required.

Where is the position based?

The position is based at Deloitte University in Westlake, TX, and the selected candidate is expected to work onsite at least 3 days a week.

What type of projects will the Deloitte University Experience Manager lead?

The Experience Manager will lead projects including Mobile App workstreams, Wearable Technology, Expansion Efforts, and Purpose and Culture initiatives, among other innovative and strategic initiatives.

Is travel required for this job?

The job description does not specifically mention travel requirements, but collaboration with global DU Experience Leaders may imply some level of travel may be necessary for effective communication and best practice sharing.

What skills are ideal for a candidate applying for this position?

An ideal candidate will possess strategic and tactical thinking abilities, strong project/program management experience, exceptional communication and persuasion skills, aptitude for data analysis, and a proven track record of global, cross-functional partnership and relationship management.

Will there be opportunities for professional development in this role?

Yes, there are opportunities for professional development, including on-the-job learning experiences, formal development programs, and mentorship to help employees continue to grow throughout their careers.

Are there benefits offered for the Deloitte University Experience Manager position?

Yes, Deloitte offers a broad range of benefits, reflecting the organization’s commitment to valuing its people and promoting a diverse, equitable, and inclusive culture.

Is a legal work authorization required for this position?

Yes, the candidate must be legally authorized to work in the United States without the need for employer sponsorship at any time in the future.

Does the role involve mentoring others?

Yes, the Deloitte University Experience Manager will mentor and provide coaching to the DU Experience and Innovation specialist, overseeing meaningful work and projects.

Consulting
Industry
10,001+
Employees
1845
Founded Year

Mission & Purpose

Deloitte, as one of the Big 4 global professional services firms, offers a comprehensive range of services including audit, tax, consulting, and advisory solutions to clients worldwide. Their ultimate mission is to deliver exceptional value to their clients by helping them navigate complex challenges, achieve sustainable growth, and stay ahead in an ever-changing business landscape. Deloitte's purpose lies in making an impact that matters and contributing to the success and well-being of their clients, people, and communities. With a team of skilled professionals and a commitment to innovation and collaboration, Deloitte strives to shape the future of business and create positive, lasting outcomes for their stakeholders.

Culture & Values

  • Lead the way

    We are not only leading the profession, but also reinventing it for the future. We are also committed to creating opportunity and leading the way to a more sustainable world.

  • Serve with integrity

    By acting ethically and with integrity, we have earned the trust of clients, regulators, and the public. Upholding that trust is our single most important responsibility.

  • Take care of each other

    We look out for one another and prioritize respect, fairness, development, and well-being.

  • Foster inclusion

    We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps deliver well-rounded client solutions.

  • Collaborate for measurable impact

    We approach our work with a collaborative mindset, teaming across businesses, geographies, and skills to deliver tangible, measurable, attributable impact.

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