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Head of Project Operations, Americas

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Adyen

21d ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
  • New York
  • Quick Apply

AI generated summary

  • You should be an entrepreneurial leader with 5+ years in people management, strong communication skills, a strategic mindset, and a proven track record in driving results and managing change.
  • You will lead a team, drive regional strategy, enhance merchant experience, collaborate with stakeholders, and develop effective project execution aligned with business goals.

Requirements

  • An experienced, entrepreneurial and strategic leader with a proven track record of success in driving continuous improvement, innovation, and results in an environment of rapid growth.
  • You will be able to drive executive-level relationships with clients and other external stakeholders while forging excellent working relationships with internal stakeholders, establishing yourself as an integral part of the commercial success.
  • You're able to liaise with product leadership and influence the product strategy and part of ongoing feedback practices.
  • You're an excellent communicator with strong interpersonal skills. You can manage senior stakeholders and connect and collaborate seamlessly with a global, multi-cultural team working across time zones.
  • You are a strong people leader with the ability to inspire, lead, and grow high-performing teams and their leaders.
  • You have a proven track record of managing change and growing organizations at scale.
  • You're a strategic thinker who can spot operational and commercial opportunities to drive customer value and scalable improvements.
  • You have at least 5 years of people management experience (preferably experience managing manager of managers and across timezones)
  • A strong reputation for "getting things done", an entrepreneurial mindset that drives accountability for oneself and others.

Responsibilities

  • Lead and expand a team of experienced customer project professionals focusing on different product and solution disciplines across North America and LATAM.
  • As a professional services leadership team member, you will be responsible for the regional strategy, growth, and execution of the Project Operations team and contribute to the overall strategy and success of the North America and LATAM regions.
  • Work with and influence strategic stakeholders to improve merchant experience, operations efficiency, and product delivery.
  • Be an executive partner to the senior leadership of our merchants.
  • You will work collaboratively with cross-functional teams to build and expand highly effective and motivated Project Operations teams, build and expand better product delivery, and create an environment for continuous improvement.
  • Develop, articulate, and execute a clear strategy for the team (also influence globally), in alignment with the company's overall business goals and market trends, to continuously evolve and improve how we work.

FAQs

Do we support remote work?

No, this role is office-first and we do not offer remote-only roles.

What is the annual salary range for this position?

The annual base salary range for this role is $230,000 to $311,000 plus RSUs.

What are the primary responsibilities of the Head of Project Operations?

The primary responsibilities include leading and expanding a team, improving merchant experience, driving regional strategy, and influencing product delivery and operations efficiency.

What qualifications are needed for this role?

Candidates should have at least 5 years of people management experience, strong leadership skills, excellent communication abilities, and a track record of driving operational improvements.

Where is this position based?

This role is based out of our New York office.

What type of candidates does Adyen welcome?

Adyen encourages candidates from diverse backgrounds, cultures, and perspectives to apply and aims to create an inclusive environment.

How long does the interview process typically take?

The interview process tends to take between 3 to 4 weeks to complete.

What is the culture of team collaboration like at Adyen?

Adyen values in-person collaboration and creates an environment where team members can work effectively across functions and regions.

Are there opportunities for professional growth at Adyen?

Yes, Adyen provides an environment with opportunities for individuals to succeed and own their careers backed by culture and support.

What traits does Adyen seek in a successful candidate for this role?

Adyen looks for an entrepreneurial mindset, strategic thinking, strong interpersonal skills, and a proven track record in managing change and growing organizations at scale.

Meet the financial technology platform helping the world’s leading businesses achieve their ambitions faster.

Finance
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Adyen is a global payments company that provides businesses with a unified platform to process payments across online, mobile, and in-store channels. Its technology allows companies to accept payments from anywhere in the world and manage transactions securely and efficiently. Adyen's ultimate mission is to help businesses grow by providing them with the tools to simplify payments and improve customer experiences. Their purpose is to drive innovation in the payments industry, making transactions seamless and accessible for both businesses and consumers globally.

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