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Head of Project Operations, Americas

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Adyen

21d ago

  • Job
    Full-time
    Senior & Expert Level
  • Business, Operations & Strategy
  • Chicago
  • Quick Apply

AI generated summary

  • You have strong leadership experience, excellent communication skills, a track record in change management, strategic thinking, and 5+ years managing teams across time zones with an entrepreneurial mindset.
  • You will lead and grow a project team, drive regional strategy, enhance merchant operations, collaborate cross-functionally, and ensure effective product delivery and continuous improvement.

Requirements

  • An experienced, entrepreneurial and strategic leader with a proven track record of success in driving continuous improvement, innovation, and results in an environment of rapid growth.
  • You will be able to drive executive-level relationships with clients and other external stakeholders while forging excellent working relationships with internal stakeholders, establishing yourself as an integral part of the commercial success.
  • You're able to liaise with product leadership and influence the product strategy and part of ongoing feedback practices.
  • You're an excellent communicator with strong interpersonal skills. You can manage senior stakeholders and connect and collaborate seamlessly with a global, multi-cultural team working across time zones.
  • You are a strong people leader with the ability to inspire, lead, and grow high-performing teams and their leaders.
  • You have a proven track record of managing change and growing organizations at scale.
  • You're a strategic thinker who can spot operational and commercial opportunities to drive customer value and scalable improvements.
  • You have at least 5 years of people management experience (preferably experience managing manager of managers and across time zones).
  • A strong reputation for "getting things done", an entrepreneurial mindset that drives accountability for oneself and others.

Responsibilities

  • Lead and expand a team of experienced customer project professionals focusing on different product and solution disciplines across North America and LATAM.
  • As a professional services leadership team member, you will be responsible for the regional strategy, growth, and execution of the Project Operations team and contribute to the overall strategy and success of the North America and LATAM regions.
  • Work with and influence strategic stakeholders to improve merchant experience, operations efficiency, and product delivery.
  • Be an executive partner to the senior leadership of our merchants.
  • You will work collaboratively with cross-functional teams to build and expand highly effective and motivated Project Operations teams, build and expand better product delivery, and create an environment for continuous improvement.
  • Develop, articulate, and execute a clear strategy for the team (also influence globally), in alignment with the company's overall business goals and market trends, to continuously evolve and improve how we work.

FAQs

Is this position remote or office-based?

This role is based out of our Chicago office, and we value in-person collaboration; we do not offer remote-only roles.

What is the annual base salary range for this position?

The annual base salary range for this role is $210,000 to $280,000, plus RSUs.

How many people will I be managing in this role?

You will be leading a team of 25+ experienced customer project professionals across North America and LATAM.

What are the primary responsibilities of the Head of Project Operations?

The Head of Project Operations will lead the team, develop and execute strategies for project delivery, work with strategic stakeholders, and drive operational efficiency and continuous improvement.

What experience is required for this position?

A candidate should have at least 5 years of people management experience, preferably managing managers and across different time zones.

Is there an opportunity for professional growth in this role?

Yes, Adyen creates an environment with opportunities for our people to succeed and encourages continuous improvement and career development.

How does Adyen approach diversity, equity, and inclusion?

Adyen is committed to diversity and believes that various perspectives are crucial for solving unique business challenges. We welcome individuals from diverse backgrounds.

What qualities is Adyen looking for in an ideal candidate?

The ideal candidate should be an experienced, strategic leader, an excellent communicator, a strong people leader, and possess an entrepreneurial mindset focused on accountability and results.

How long does the interview process typically take?

Our interview process tends to take between 3 to 4 weeks to complete.

What should I do if I don't meet 100% of the qualifications listed?

Adyen encourages you to reconsider and apply even if you don't meet 100% of the qualifications, as diverse perspectives are valued and necessary for our success.

Meet the financial technology platform helping the world’s leading businesses achieve their ambitions faster.

Finance
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Adyen is a global payments company that provides businesses with a unified platform to process payments across online, mobile, and in-store channels. Its technology allows companies to accept payments from anywhere in the world and manage transactions securely and efficiently. Adyen's ultimate mission is to help businesses grow by providing them with the tools to simplify payments and improve customer experiences. Their purpose is to drive innovation in the payments industry, making transactions seamless and accessible for both businesses and consumers globally.

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